Arrange a Meeting
Arrange a MeetingEvery complaint, tracked to resolution
Our complaint management system for public bodies and housing societies, trusted by clients including the Rawalpindi Development Authority. Citizens and residents lodge complaints online anytime, anywhere; staff route, assign and resolve them from a dedicated admin panel, with every hand-off on record.
Complaint ManagementRegister a Complaint
Select Department
Nothing goes quiet after you submit
The complaint lands with the right department head the moment it is submitted. Every reassignment, task and resolution note is written to its history, and the citizen follows along with one complaint ID.
Track Your Complaint
Enter your complaint ID to check its status
Complaint History
Your society's front office, online
Set it up with your own departments, from maintenance and security to water, electricity and horticulture, and your blocks and phases as areas. Residents lodge complaints from home with photos; the society office routes each one to the right team, sees what is open in every block, and closes it with proof of the work.
Green Valley Housing Society
Register a Complaint
Select Department
Block A
3
open
Block B
1
open
Block C
4
open
Block D
2
open
- Waiting for residents…
One system, citizen to department
Citizen portal
Residents and overseas complainants register with their CNIC or passport and lodge complaints online.
Guided complaint form
Department, category, area, exact location, details and up to five photos or PDFs as evidence.
Automatic routing
Each complaint goes straight to the head of the selected department on submission.
Assign & reassign
Admins move complaints between departments; department heads assign them to a handler.
Resolution notes
Complaints close as resolved or rejected with a note and attached proof of the work.
Full complaint history
Every hand-off is logged from and to, so nothing is lost between desks.
Email updates
Citizens and staff are emailed at submission, assignment, reassignment and every status change.
Ratings & reviews
Citizens rate the outcome from one to five stars, and admins see the feedback by department.
Secure staff access
Staff sign in by email or staff ID, with a one-time code on new devices and accounts that can be suspended.
Every department on one dashboard
Complaints over the year, the split between completed, pending and rejected, the latest cases and what citizens are saying, with departments, staff and users managed from the same panel.
Dashboard
2,486
Total
Ayesha K.
“Pothole on Murree Road fixed the next day.”
Bilal A.
“Leak repaired, kept updated throughout.”
Hamza R.
“Lights back on in our street within a week.”
Sana M.
“Garbage point cleared after my complaint.”
Ayesha K.
“Pothole on Murree Road fixed the next day.”
Bilal A.
“Leak repaired, kept updated throughout.”
Hamza R.
“Lights back on in our street within a week.”
Sana M.
“Garbage point cleared after my complaint.”
Lodge. Route. Resolve. Review.
Lodge
The citizen picks a department and category, pins the location, attaches evidence and submits.
Route
The complaint reaches the department head at once, and is forwarded if it belongs elsewhere.
Resolve
A handler does the work and closes it with a resolution note and photos.
Review
The citizen is notified, tracks the outcome by complaint ID and rates the service.
Built for bodies that serve the public
Development authorities
Civic complaints across a whole city, as used by our client the Rawalpindi Development Authority.
Municipal corporations
Roads, water, sanitation and street lights, each department working its own queue.
Utilities
Service complaints with evidence, routing and an auditable resolution trail.
Housing societies
Residents report issues from home and follow them to closure, without calling the society office.
Ready to give citizens
a system that
answers?
Innovate. Build. Scale.
•Driven by Technology Excellence
•Solutions That Drive Impact
•Scalable Solutions for Business
•Where Innovation Performs
•Driven by Results
•Innovate. Build. Scale.
•Driven by Technology Excellence
•Solutions That Drive Impact
•Scalable Solutions for Business
•Where Innovation Performs
•Driven by Results
•
Product. Design.
Technology.
arrange a meeting
arrange a meeting
Follow us
.0ztk7qpndfv30.svg){kind=small}
.0t15cp5fsabwl.svg){kind=small}
.0m2zgm.gq.xao.svg){kind=small}
Contact us
info@easterntechno.com© 2026 Eastern Tech
Cookies
Privacy Policy
Terms & Services
